Terms & conditions
RETURNS/EXCHANGE POLICY FOR READY MADE ITEMS
We hope that you love your new purchase however please let us know if you are dissatisfied and we will happily exchange or refund it.
Shh by Sadie requires the following conditions to be met in order to qualify for an exchange or return:
- You must notify us within seven days of receiving your item and have your item returned to us within 14 days of receipt, including the original receipt or proof of purchase.
- Items must be returned unused with the original tags still attached and in the original packaging, which must be in the original condition.
- You are responsible for any costs associated with returning/exchanging the item.
- We will not accept an exchange or refund on our sale items.
- If you request a refund, the purchase price (excluding online delivery charges) will be refunded to you using the original payment method.
We recommend returning your purchase via registered mail with a tracking number, as any returned items that are not received by Shh by Sadie will not be issued a refund.
Please allow seven business days for your refund to be processed from the date that the returned item is received by us. We will contact you via the email address you provide once the transaction has been processed.
Please email firstname.lastname@example.org to receive the returns postal address.
Our mission is to provide you with products of only the highest standard and quality. However, if you receive an item with a defect we will refund the purchase price (including delivery charges) or provide you with a replacement. You must notify us of the fault within seven days of receiving your item accompanied by a photo of the fault on the item. You must have your item returned to us within 14 days of receipt with the original receipt or proof of purchase. In the event you receive a faulty item, please contact us so we can resolve the problem as soon as possible.
Items will not be replaced if tarnishing occurs as this is due to general wear and tear and exposure to perfumes, moisturisers and heat from the body over a certain period of time (please see care instructions below to prevent this where possible).
Shh by Sadie reserves the right to deny an exchange or credit if the faulty piece returned does not meet our return policy requirements and it is deemed that care instructions were not followed. Please note we will only accept returns purchased directly from Shh by Sadie. Any items purchased from a Shh by Sadie stockist must be returned to that stockist as per their return policy.
- Jewellery is delicate, particularly items with bead work or natural stone components, so please handle carefully. If dropped crystals and beads may break.
- Avoid contact with cosmetics, perfumes, hairspray and long exposure to sunlight as this may cause tarnishing and discolouration.
- Avoid contact with water. Remove all jewellery before showering or conducting household tasks such as cleaning.
- Metal components can be cleaned with a soft jewellery polishing cloth.
- Store jewellery in a clean, dry environment, preferably in separate pouches or boxes.
We are pleased to offer free shipping on all UK orders. All UK orders are sent via standard Royal Mail. Orders are dispatched within 2-3 working days, and often on the same day as purchase.
We love our global customers and subsidise our international shipping costs. We are pleased to offer free shipping on international orders of three items or more.
Please note that our postal charge does not include possible taxes and duties which may be applied by customs in the country of delivery. All payments of taxes & duties are the sole responsibility of the customer.
Shipping costs can only be refunded on faulty items that have been purchased separately. Shipping will not be refunded if there are other items listed on the invoice when a faulty item is returned.
We offer Stripe as our only method of payment. Stripe is securely processed via the checkout service.
CUSTOM MADE ORDERS
We cannot begin to make any special or custom made order until full payment has been received. Payments are to be made via PayPal once your custom made order has been confirmed.
We do not offer returns on our custom made orders unless the item is faulty. If you have any questions please get in touch.
We keep your information in the strictest confidence and do not sell information to third parties, nor use personal information for any reason other than its intended use. If you purchase from our store you will have the option to be added to our mailing list. Our mailing list will keep you informed about new products and collections, events, competitions and sales. You may unsubscribe from our mailing list at any time.
The Shh by Sadie website and its materials including, but not limited to its text, artwork, photographs, images and video will collectively be known as ‘materials’. All ‘materials’ are protected by copyright laws and other international laws and treaties. You must comply with all proprietary and copyright notices on this web site. This web site is owned by Shh by Sadie and is subject to copyright.
Unauthorised permission to copy content from our site may result in legal action. If you wish to copy material represented on our site, please contact us first to obtain permission.
If you have any further questions please contact us. We love to hear from you!